Choose a Route for Your Needs
First check which exit region your target service requires, then compare route types and current connection performance. A closer region does not always mean a smoother connection. If things slow down during peak hours, check your local network, route and split-tunneling rules separately rather than assuming the exit location is the cause.
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Troubleshoot by Symptom
A complete connection failure and webpages that won’t load after connecting require different troubleshooting steps. Start with the troubleshooting guide. If the issue persists, submit a support ticket through the user panel and include your platform, client, selected route and error message. Before attaching screenshots, hide your password and subscription credentials.
Read the troubleshooting guide →
Billing & Refunds
Monthly subscription data resets each month on the activation date. Data packages remain available until used and never expire. Choose a plan based on your actual usage. X4VPN offers a 30-day money-back guarantee. Billing rules and refund terms are explained separately on the plans page and in the Terms of Service, so you can review them before getting started.
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